Tracking System


Rapid transport of goods - Giving you control Air Time Critical

Information – Cornerstone of a successful shipment

In the logistics world, information is almost as important as the freight itself. The performance of an operator depends heavily on his ability to manage the information received from his sytem and the way he reacts to it.

As any good tracking system, our tracking system allows you and your partners involved in the transport to follow your shipment step by step from the pick-up point to the final delivery.

Using this tracking system on-line, you can find every step of the emergency shipment including the pick-up time, the arrival to the airport, the flight departure and arrival as well as the custom status or the actual time of delivery .

Limits of a fully automated system

But, unlike other tracking systems, our tracking is not updated automatically by a robot but directly by the Air Time Critical® Manager taking care of your time sensitive transport.

What is the difference ? In fact, the difference is huge as a robot will never react by itself when something starts to go wrong .

Usually, when the system is fully automated, this means you will discover the problem yourself next day when you turn on your computer and when it is already too late to do anything . Of course this is unacceptable when you are expecting a critical delivery.

Someone actually monitoring the shipment

With our system, you have an actual person behind the scenes. If something happens, you know it as soon as the information comes back to us, and we start to work on a solution immediately.

In practical terms this means that, for example, in case of a flight cancellation due to technical issues, as soon as we learn it from the Airlines, we inform you about the potential delay,  and we start looking for another flight immediately, whereas a robot just writes down in the system « issue – flight cancelled » without doing anything about it.

By the time someone actually discovers the news, several solutions will already be gone and your shipment might be delayed by several days .

Every emergency shipment going through our hands is followed step by step by the same Manager from the beginning till the end. No call-center at Air Time Critical and no need to explain the same story several times to different people when you call us.

Tracking system - Air Time Critical Gives you Control

 

We keep you informed ‘A La Carte’

Your dedicated Manager is your primary contact and keeps you informed the way you would like to be informed. Calls, Text Messages, Emails ? Everything is possible :

  • You have already worked for 12 hours and would like to be called only in case of an issue ? No problem, we will do so – You can relax, your time sensitive shipment is in good hands.
  • You must inform your Boss about this Top Priority shipment all the way ? No problem, you can give him an access to our tracking system on-line, and ask us to send him emails and text messages so that he is updated directly.
  • You would prefer that we call you to confirm the flight departure ? – We are more than happy to do so as soon as we get the confirmation that the plane has taken off.
You can trust Air Time Critical® not only because of  an accurate tracking system, but also because you can be assured that someone is actually working behind the scenes to make the shipment happen.

This post is also available in: French